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Pet owners judge their experience long before—and long after—the consult itself. From the moment they Google your clinic to the follow-up text after a tough diagnosis, every step is a chance to delight or disappoint. In this fast-paced webinar, our expert panel will unpack both the high-tech touch points (wellness plans, smart reminders, tap-to-book widgets, real-time chat) and the high-touch nuances (greeting tone, lobby scent, empathetic language) that turn a one-off visit into lifelong loyalty.

Lock in your exclusive access to the all new PetsApp AI Scribe, an innovative new feature designed to automate veterinary note-taking and enhance client communication, brought to you by the pack who built PetsApp CoPilot - the world's first AI assisted, veterinary client communication tool. ## What is AI Scribe [SIGN UP](https://forms.gle/XrWjWKdP6kB2r8hS6) If like most veterinary professionals you spend vast amounts of valuable time manually writing SOAP notes and updating pet owners after each consultation (time that could be better spent caring for your patients) this session and early access to the feature is especially for you!

Join Doctors Angela Jones BVSc Cert AVP (EM) MRCVS and Emma Pemberthy MA (Cantab) BVM BVS MRCVS in our latest PetsApp Together webinar in partnership with SPVS. More relevant than ever with the CMA's recently released working paper outlining potential remedies for the UK veterinary sector, with a huge amount of inout and guidance given from the Petscribers team. In 2005, the Competition and Markets Authority (CMA), then the Competition Commission, issued the Supply of Veterinary Medicinal Products Order, enabling pet owners to obtain medicines from alternative suppliers via a written prescription. The result was a sharp rise in online pharmacies.

Following the success of his standout session: [Challenging Assumptions Around AI: What Do 21st Century Clients](https://petsapp.com/blog/challenging-assumptions-around-ai-what-do-21st-century-clients-want), delivered live at SPVS Congress earlier this year, Dr. Thom Jenkins, Cofounder and CEO of PetsApp, returns with Part 2 of his eye-opening look into modern pet owner behaviour and the technologies they've already embraced.

Join our latest Together Academy Webinar in partnership with SPVS! In this latest session Katie Ford and Claire Grigson of Vet Empowered dive into what true empowerment looks like, going beyond trends and buzz words to show you how to lead with true authenticity.

In this dynamic session, we’ll demystify AI in veterinary care by exploring its practical applications across various roles within the practice, driving innovation and efficiency. We’ll begin by breaking down the basics of AI, addressing common questions, and clearing up any misconceptions. From there, we’ll explore how AI functions as a co-pilot in different aspects of your practice- whether it's in diagnostics, treatment planning, administrative tasks, or client communications- unlocking new levels of efficiency and streamlining workflows. Now, here’s where the Bandersnatch style comes in: YOU get to decide which areas we focus on, guiding us to explore the roles and applications of AI that are most relevant to your practice. Whether you want to know how AI can assist veterinary surgeons, vet nurses, reception teams, or practice managers, this session will be shaped by your input in real-time.

Join Gavin Durston, Director at Thrums Vets and Justin Phillips, Owner of Practice Made Purrfect as they share the secrets behind the success of their Pet Health Plan - The Thrums' Practice Plan.

Obesity in both cats and dogs is still a worldwide epidemic despite lots of in depth education available to veterinary teams around prescriptive foods and effective, easy to use food agnostic calculators provided by the Pet Nutrition Alliance with guidelines that have been published by AAHA & WSAVA that outline elements such as the safest rates of loss and protein requirements.

Exploring some of the behavioural science behind persuading others to ‘come on your journey’, this webinar will help better equip you for success - either as a leader of such a change or as someone looking to influence others to a different way of thinking

It is not uncommon for those who are new to Veterinary Practice management to feel uncertain and confused about the various laws that apply to clinical practice. Some laws of course apply to every business in the UK, whilst others relate to only veterinary practice and the people who work within them. It is important to be clear about what these are.

Recruiting veterinary professionals has become increasingly difficult. It takes considerably longer to find suitable candidates, and the number of applicants has also dwindled significantly. However, there exists a distinct group of practices unfazed by the recruitment and retention challenges faced by many others. Somehow, they receive a steady stream of unsolicited résumés from highly qualified candidates, while their existing employees exhibit exceptional loyalty, rarely seeking opportunities elsewhere.

A bite sized session, covering the ways in which to master the new online-offline veterinary business model and how to strike the perfect balance between quality, cost and convenience in order to revolutionise a clinic's ability to better serve both the needs of its team members and clients, whilst also being able to compete with online disruptors looking to disenfranchise the industry from being able to offer convenient, affordable services at a profit.

Pricing can often feel like a dirty word in veterinary. But have you ever stopped to consider the psychology of your pet owners and the way in which they select products to purchase for their pets or how they decide which services to sign up to? One of the greatest obstacles in selling the services and products we provide as veterinary teams is feeling that clients need a huge amount of persuasion to pay for the work that we do, regardless of your role in practice, or the value of the services you're providing.

A panel session for attendees to gain valuable insights from experienced veterinary leaders on recruitment, retention, career progression and personal development.

In this webinar Jenny Guyat from www.vetled.co.uk will shine the light on an empowering alternative that can reduce anxiety, build confidence and learning and improves patient safety far more effectively.

Cultivating a seamless transition amidst change, fostering vibrant user communities, and harnessing the power of Net Promoter Score (NPS) - join our panel of veterinary experts as they unravel the intricacies of achieving a 5/5 status from pet owners every time. Discover actionable insights that will revolutionize your approach to customer engagement and satisfaction

Artificial intelligence is already seamlessly integrated into many areas of our lives. Our professional lives will soon be similar, with the enormous potential of AI to impact veterinary education, practice workflows, diagnosis and treatment of disease, the health of our patients, and wellbeing of our teams. But what do we need to know about this new technology to ensure these impacts are positive and that the benefits of this technology outweigh the risks.

Be one of the first few to get an early bird ticket to our webinar on Wednesday 9th August with our panel expert speakers on emotional intelligence in veterinary. Joining us, we have Olivia Oginska – veterinarian, speaker, positive psychology coach, a certified workplace conflict mediator and an emotional intelligence specialist, Sonja Olson – founder of wellness platform, Heartstorming Wellness, and Sophie Eaden – an equine veterinarian and a lecturer in Veterinary Clinical Practice.

Want to keep your flame burning for veterinary medicine? Our passion for animals is what drew us here, but how to keep the joy in our everyday work? 🔥

Most vets work far too hard for far too many hours for far too little return. The principle cause of this is vets’ failure to charge profitably for their professional time. Often they don’t know what their professional time is worth except in terms of the consultation or surgical fee and these are often determined by what other practices charge rather than based on the needs of the practice finances and profitability.

During this panel discussion three industry leaders will discuss the changes they are seeing in diagnostic testing and how those changes are leading to better medicine.

Physiotherapy and rehabilitation is becoming increasing popular among pet owners as they look for additional ways they can help their pets. Your patients’ wellness journey doesn’t end when they are discharged after a procedure, we need to provide these animals and their owners with ongoing care and support to maximise recovery and minimise compensatory issues.

The veterinary profession is increasingly motivated to improve sustainability in all areas of practice. We’ve made great steps forward in some places, whilst in others we face complex challenges as we balance our desire to give the best care to our patients with our potential impact on the world around us. Practices can only do so much alone, and having sustainability in mind when choosing partners and products is becoming increasingly important.

In this session Kate will share her journey from designing the practice’s first health plan, through to its current iteration which includes unlimited consultations.

Struggling to break through the noise and stand out as an employer of choice; one where people actively seek you out and pick you ahead of the crowd?

In this CE-accredited session you’ll hear about 10 companies at the pinnacle of the innovation ecosystem in vet med and the products they offer that will support your practice management growth and productivity efforts.

This discussion looks at how suppliers and clinic teams can work together to facilitate improved patient outcomes through incorporating new products and technologies into the clinic, while not affecting hospital workflows and compromising vet and nurse time.

Do you feel overwhelmed by the dizzying array of technology options available for your veterinary practice? Are you unsure how to choose the right software, IT services, and phone systems? Do you want to learn how to make your practice more efficient, professional, and secure, so you can focus on what really matters - patient care?

Join Coach & Consultant Katie Ford who will be leading the discussion on AI in veterinary with Director of DCS Digital & VetSocial Scott Bowler.

Built by UK Vet Dr. Thom Jenkins, PetsApp’s driving force is his unwavering belief that the local vet is best placed to look after and serve the needs of any pet. However, often, any increase in patient advocacy comes at the sacrifice of the team. Realising that the power of the appointment needed to shift, he set about creating the app.