Blog

Recruiting veterinary professionals has become increasingly difficult. It takes considerably longer to find suitable candidates, and the number of applicants has also dwindled significantly. However, there exists a distinct group of practices unfazed by the recruitment and retention challenges faced by many others. Somehow, they receive a steady stream of unsolicited résumés from highly qualified candidates, while their existing employees exhibit exceptional loyalty, rarely seeking opportunities elsewhere.

A bite sized session, covering the ways in which to master the new online-offline veterinary business model and how to strike the perfect balance between quality, cost and convenience in order to revolutionise a clinic's ability to better serve both the needs of its team members and clients, whilst also being able to compete with online disruptors looking to disenfranchise the industry from being able to offer convenient, affordable services at a profit.

Check for yourself to see what a good job PetsApp CoPilot does of helping you to draft quick and easy responses with comprehensive, personal information by using both the owner's and pet's name, within the follow-up queries and questions, in a way that you would want to answer as a human member of the veterinary team.

Pack member Claire is no stranger to routine clinical procedures. Not only a member of our customer success team here at PetsApp, she is also a qualified RVN of 15+ years who has worked in practice for even longer than that. However, Claire is also a self confessed world’s worst client!

The chances are that at some point this year (whether you’ve wanted to or not), you’ve stopped to at least consider AI (artificial intelligence that is not artificial insemination) and its place within veterinary medicine. Whether your anticipation has been apprehensive or one of uber excitement, the wait is now over. AI is well and truly here!

Pricing can often feel like a dirty word in veterinary. But have you ever stopped to consider the psychology of your pet owners and the way in which they select products to purchase for their pets or how they decide which services to sign up to? One of the greatest obstacles in selling the services and products we provide as veterinary teams is feeling that clients need a huge amount of persuasion to pay for the work that we do, regardless of your role in practice, or the value of the services you're providing.

A panel session for attendees to gain valuable insights from experienced veterinary leaders on recruitment, retention, career progression and personal development.

PetsApp, is proud to announce its recent Cyber Essentials Plus certification, a testament to its continued commitment to providing secure and reliable services to its customers and the pets they serve. The Cyber Essential Plus certificate is only awarded to companies proven to have the highest standards of cybersecurity.

Now introducing PetsApp Loyalty Plans. Foster customer loyalty, increase customer satisfaction, and drive repeat business through offering additional value and thanks, via your own, tailored rewards plan. With the freedom to organize seasonal promotions to encourage repeat custom and even drive visits towards lower footfall periods.

Veterinary Practice Management Software that focuses on client communication and engagement has a stack of benefits for all sizes of vet clinics.

In this webinar Jenny Guyat from www.vetled.co.uk will shine the light on an empowering alternative that can reduce anxiety, build confidence and learning and improves patient safety far more effectively.

Flexible working, either perceived flexibility or formal flexibility has been shown to improve work life balance. Simply allowing employees to choose their start or finish, helps them feel as though they have a better work life balance, even when they’re working the same hours.

Join Village Vets Formby Directors Kate Higgins and Howard Goatley in conversation with Thom at Somerford Hall. The trio discuss everything from the [Theory of Constraints](https://petsapp.com/blog/theory-of-constraints) to how continuing to identify your one true bottleneck can help you to consistently improve the overall experience offered by your clinic, and the advocacy it receives in return.

A digital roadmap is an easy to follow plan of steps an organisation can follow to achieve both their short-term and long-term goals online. It begins by understanding the needs of the business in order to build a strategy that can be layered into its existing business plan. Whether you're starting out afresh or looking to refresh your current online strategy these 3 tips will assist you with building a successful digital Road Map for your veterinary business.

Cultivating a seamless transition amidst change, fostering vibrant user communities, and harnessing the power of Net Promoter Score (NPS) - join our panel of veterinary experts as they unravel the intricacies of achieving a 5/5 status from pet owners every time. Discover actionable insights that will revolutionize your approach to customer engagement and satisfaction

Starting from October our Customer Success team will be leading a month of Monday Masterclasses, especially for our PetsApp Together community.

With PetsApp Together, veterinary's newest get together just around the corner, we wanted to look back on the previous get together and detail how you can get involved in our next community gathering in the Spring.

In this week's guest blog post Liv Oginska of Human Savvy discusses why many feel being a leader is hard. Walking through her years of experience as both a vet and EQ coach, Dr Oginska will offer both insights and hacks for tackling those feelings of hardship as a leader.

Artificial intelligence is already seamlessly integrated into many areas of our lives. Our professional lives will soon be similar, with the enormous potential of AI to impact veterinary education, practice workflows, diagnosis and treatment of disease, the health of our patients, and wellbeing of our teams. But what do we need to know about this new technology to ensure these impacts are positive and that the benefits of this technology outweigh the risks.

The PetsApp Podcast, a 'Together' special with Vanessa Waite from The Vet Station. Filmed on location at Somerford Hall. Join Thom and Vanessa at our last PetsApp Together event and find out how Vanessa has rewritten the veterinary start up manual and penned her own modern day classic aided by PetsApp. Combining the best of both clicks and bricks, old school and new school. Learn how to replicate what Vanessa and her team have done as well as discover ways in which to incorporate a hybrid veterinary service in your clinic, with ease via PetsApp.

At our first ever community get together at Somerford Hall, back in May, Vet Times Editor James Westgate joined the pack to interview Cofounder and CEO Dr Thom Jenkins on PetsApp’s new initiative and it’s ever-growing community.

Be one of the first few to get an early bird ticket to our webinar on Wednesday 9th August with our panel expert speakers on emotional intelligence in veterinary. Joining us, we have Olivia Oginska – veterinarian, speaker, positive psychology coach, a certified workplace conflict mediator and an emotional intelligence specialist, Sonja Olson – founder of wellness platform, Heartstorming Wellness, and Sophie Eaden – an equine veterinarian and a lecturer in Veterinary Clinical Practice.

Tele-radiology experts VetCT have been exploring the history and development of Artificial Intelligence (AI) in veterinary medicine, including its uses in small animal, farm and equine practice, radiology and veterinary education, and its potential impacts on the well-being of veterinary teams and the workforce.

The PetsApp pack are putting the power of AI into the hands of veterinary teams around the world. Teams using PetsApp to provide high quality care will be able to do so even more quickly using CoPilot. More than 1 million pets will now be helped with the vet ai assistant.

Have you ever felt the frustration of someone choosing the option you hoped they wouldn’t, even though you shared a tonne of evidence to prove why it wasn’t the best idea? Were they just not listening?!

In this month's latest episode of our 'Hot Topics' series, pack member Naomi Oikonomou speaks to Becki Maher and Liv Oginska to discus emotional intelligence and just how much behavioural science can be used, successfully to actively but mindfully grow our businesses and the teams working within them.

Want to keep your flame burning for veterinary medicine? Our passion for animals is what drew us here, but how to keep the joy in our everyday work? 🔥

For many it is more instinctual to search for fuel to draw people in. This is mainly because we relate friction to slowing down, and fuel to powering you forward. But what if you’ve been looking at the two elements from the wrong perspective? Rather than trying to entice customers to where you feel most comfortable serving them, the fuel versus friction theory looks at identifying what blocks the essential interactions needed to complete a transaction. So, in the battle to successfully innovate, why is establishing your points of friction more important than generating fuel?

Quorum sensing is a bacterial cell to cell communication process that involves the production, detection, and response to extracellular signalling molecules. Bacteria "talk" to each other, using a chemical language that lets them coordinate defence and mount attacks.

Most vets work far too hard for far too many hours for far too little return. The principle cause of this is vets’ failure to charge profitably for their professional time. Often they don’t know what their professional time is worth except in terms of the consultation or surgical fee and these are often determined by what other practices charge rather than based on the needs of the practice finances and profitability.