Level 1: AI Proficiency for Veterinary Receptionists

Welcome to Level 1: AI Proficiency for Veterinary Receptionists.

This is the first certificate from the PetsApp Together Academy. Explore the power of AI and how you can use Artificial Intelligence (AI) features within the PetsApp Red Wheelbarrow tool kit to enhance your services, level up your efficiencies, reduce the mental load and free up more of your time for spending on imprinting your own personal touch to your clinic's reception and the people and pets within your trusted care.

Part 1: A Beginners Guide to AI

The veterinary community has never experienced such rapid transformation as it has in the past decade. Similarly, Artificial Intelligence (AI) continues to expand its capabilities, reshaping the way veterinary care is delivered.

Artificial Intelligence (AI) Defined

Artificial Intelligence (AI) is a supportive technology designed to assist humans by enhancing efficiency and accuracy in various tasks. Rather than replacing human expertise, AI works alongside professionals to improve decision-making, recognize patterns, and streamline processes. This 'Human in the Loop' approach includes technologies such as machine learning, natural language processing, and large language models (LLMs), all of which can help simplify workflows and provide valuable insights.

Among these AI-driven tools, LLMs play an essential role in processing and interpreting large volumes of text-based information, making them particularly useful for research, documentation, and client communication. Veterinary professionals can leverage LLMs to efficiently summarize complex medical records, provide quick references to clinical guidelines, and assist in client communication and education by breaking down technical terminology into more accessible language.

Machine Learning Explained

Machine learning is a branch of AI that enables systems to learn from data and improve their performance over time without explicit programming. By analyzing vast amounts of information, machine learning models can identify patterns, make predictions, and automate tasks, allowing professionals to make more informed decisions. In veterinary medicine, for example, machine learning can assist in diagnostics, suggesting treatment outcomes using previous case study knowledge as a reference, personalizing care plans based on historical data.

Large Language Models (LLMs) and Their Role

Large Language Models (LLMs) are advanced AI systems trained on extensive datasets of text. These models use natural language processing to understand, generate, and respond to human language in a meaningful way. LLMs can assist professionals by quickly summarizing requests, drafting notes, and providing insightful responses to inquiries. In a veterinary setting, LLMs can help interpret medical records and support first stage and or basic client communication.

By integrating AI, machine learning, and LLMs into daily workflows, professionals can enhance efficiency, improve decision-making, and provide a better level of service and care while maintaining a stronger human touch in their own work and client connections.

Part 2: CARAVA(I)GGIO

Caravaggio, might seem a random topic to be revising to learn more about AI but, Caravaggio was an innovator. He had to be, as he spent every penny he had on debauchery. And the constraint he faced was never having enough money for all the partying he liked to do. Luckily his artistic talents attracted wealthy patrons, whom he could usually persuade to front him the money for paints - how else would he help them fill their homes with beautiful, decadent status symbols?! But guess what? Caravaggio wasn’t spending a whole lot of the money he made on paint. How do we know?

Look at this depiction of David and the Head of Goliath - much of the canvas is in darkness reflecting Caravaggio’s characteristic style of tenebrism - dramatic illumination using oodles of chiaroscuro. Why? Well, because dark pigments were cheaper than bright blues and yellows. By creating these dark, moody works of art he could syphon more of the cash he received into drinking and less into paints.

So, how does this relate to veterinary, your clinic's reception and indeed AI? Well veterinary medicine knows constraints too: staffing shortages, heavy workloads, rising client demands. But limits don’t have to stifle us—they can shape us. Caravaggio turned scarcity into brilliance. Through AI helper tools, we can level up our reception teams ability to not only tackle but also effortlessly manage the increasing demand for new client enrolments, appointments, opening time enquiries, emergency calls, payment reminders, check ins, hand overs to name but a few. AI tools such as PetsApp CoPilot help clinics reduce missed call rates by as much as 85% and save 3 hours every, single day.

Part 3: Let's Go on an AI Adventure

In minutes 3-6 of Jack Peploe's choose your own AI adventure he predicts some of the AI tools he feels likely to come into play throughout the next couple of years. Make a note of just some of the ways Jack says he sees AI is already changing the face of veterinary and making our lives easier and the services we offer more efficient.

Part 4: Take the Quiz!

Using what you've learnt from this first module, it is now time to complete your quiz. complete and submit the following quiz.

The quiz should not take you longer than 20 minutes to complete and you can access any of the shared materials to help you source your answers. You will need to achieve a minimum score of 70% to pass this first module. All quizzes submitted will be reviewed and scores awarded immediately. However, please allow at least 1 full working week for receiving your official PetsApp certificate of completion.

Good luck!